Not satisfied with your order?
If for any reason you are not satisfied with your order, please contact us. At Kim's we strive to ensure that our customers are 100% satisfied with the product they purchased from our suppliers. If you have any issues with the shipping or product and are frustrated, please contact us and our team will help you right away.
How can I return my order in whole or in part?
If you decide to return your products to us within the 14 days cooling-off period, please note that we will refund the full amount of your order within 5 working days after receiving the product. Unfortunately, we cannot refund the costs of returning the product.
To return your product, please follow the steps below:
- Send us an email to info@kimsboetiekje.nl stating that you wish to return your order or part of your order
- Wait for an answer from our customer service if we can accept the return. You will also receive the return form there.
- If we can accept your return, please follow the steps below. Pack the returned product neatly and securely, preferably in the original packaging
- Send the package to the return address provided by our customer service
- Send the Track & Trace code to our customer service
- Once your package has arrived and has been inspected, we will refund you for the returned products using the payment method you used to pay for the products.
Unfortunately, products that meet one or more of the following points cannot be returned:
- Sealed products. If the seal is broken, these products cannot be returned.
- created by the entrepreneur according to the consumer's specifications (commissioned work); 3. which are clearly personal in nature;
- which by their nature cannot be returned;
- Products in the categories "Beauty", "Kids & Baby" and "Sport" cannot be returned due to COVID-19 hygiene measures.
This is possible if the product is still sealed in the original packaging.
Direct cancellation of orders
You can only cancel your order WITHIN 30 minutes after placing the order.
To cancel your order, please contact us 30 minutes after placing the order at info@kimsboetiekje.nl
Sale items
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Damaged products on arrival
That's too bad! Unfortunately, it can happen that your product gets damaged during transport. If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product. After that, the return period unfortunately expires.
For the fastest resolution, please email us a photo showing the damaged part of the item. Photos are best taken on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future.
For defective items, we always send a new package for free the first time and unfortunately we cannot give a refund. If it is wrong the second time? Then we will refund you the full purchase price.
For questions about products that were damaged upon arrival, please contact us at info@kimsboetiekje.nl
Product malfunctions or defects after use
How annoying! Unfortunately, it can happen that a production error occurs over time. It must be a real defect. In other words: the part is broken and no longer meets the standard set by the manufacturer. Wearing parts are excluded from production errors or defects. Wearing parts include:
- Drive belt
- Batteries
- Brake pads and discs, brake drums,
- Chains, bulbs, primers, tires and hoses
- Moving parts in the broadest sense of the word
For questions about production errors or defects after use, please contact info@kimsboetiekje.nl
Frequently Asked Questions About Our Returns Policy
If you're unsure, here are some frequently asked questions about our returns policy:
- How long is the return period?
You can return a product within 14 days of receiving your order.
- How long does it take to get my money back?
Once we have received the products, inspected them and confirmed they have not been opened, a full refund will be issued to the original payment method. All customers must contact us after the package has been returned and provide us with the track and trace information so that we can process the refund.
Please note: Most financial institutions take an average of 3-5 business days to process the refund.
- Why can't the beauty and health products be returned?
Below you will find a list of hygiene products that cannot be returned and refunded (the list is not exhaustive): underwear, bikinis, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and refuse to accept returns on beauty and health products to ensure the safety of our customers. We are not alone in this. Other suppliers of beauty and health products also do not allow returns for the same reasons. You can still return the product if it is still sealed in its original packaging.
In general, products cannot be returned if one of the following conditions applies:
- the buyer has repaired and/or modified the delivered products himself and/or has had them repaired and/or modified by a third party;
- the delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or contrary to the instructions of the intermediary and/or on the packaging
- the defect is wholly or partly due to regulations which the government has issued or will issue with regard to the nature or quality of the materials used;
- Hygiene products are non-returnable and non-refundable, at least not with the current COVID-19 measures. You can return the product if it is still sealed in the original packaging.
- Do I have to pay for my return?
Yes, all customers are responsible for return shipping costs. We recommend sending your return with track and trace as we cannot take responsibility for lost returns.
- Can I return my product without contacting you?
No. You must contact us before making a return as the return address may differ from the address your order originally came from.
- How can I reach you?
You can reach us by email at info@kimsboetiekje.nl . The Kim's Boetiekje team works seven days a week. We always guarantee a response within 1 to 3 hours and we are happy to help you!
- My order is damaged, what should I do?
To find the fastest possible solution, please attach a photo showing the poor quality or damaged part of the item. Photos are best taken on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future.
If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product. After that, the return period unfortunately expires.
